Why Is My Website Not Loading?
The usual causes are a site that was never published (still a draft), a subdomain that was renamed - the old address stops working immediately - an archived or deleted website, a deactivated subdomain, or a custom domain whose DNS has not finished propagating. Work through the checklist in order.
Updated
Work through these in order - the address that is failing usually tells you which one applies.
1. The Website Was Never Published
A website in your dashboard is a draft until its first publish, and a draft has no live address. Open the website and publish it.
2. The Address Changed
Renaming your subdomain releases the old address the moment you save - links, bookmarks and QR codes pointing at it stop working immediately, and anyone can register the old name. The same happens when you archive or delete a website. If you renamed, update your links and regenerate QR codes for the new address.
3. The Website Is Archived
An archived website is offline by design. Open it in your dashboard and restore it - note it comes back on a new subdomain. See the archive article.
4. The Subdomain Is Deactivated
On the website's Domains page, the free subdomain can be deactivated. Check its status there and activate it if needed.
5. It Was An Unclaimed Website
A site published from the oxypages.com homepage without an account goes offline after 30 minutes unless claimed. If the claim window has passed, publish again - it only takes seconds - and claim it this time.
6. A Custom Domain Is Not Resolving
If the site loads on its myoxypages.com subdomain but not on your own
domain, the problem is DNS. See the domain connection article - new DNS
records can take time to propagate.
7. You See An Old Version
Publishing is fast, but your browser may hold a cached copy. Hard-refresh (Ctrl+F5, or Cmd+Shift+R on a Mac) or try a private window.
Still Down?
If none of these fit - or the page shows an error about the website being suspended - contact support with the exact address and what you see.